General Queries

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General Queries

Queries about newly introduced features

What is Browsing Protection?

Quick Heal Total Security for Mac, Total Security, Internet Security and AntiVirus Pro has a feature called Browsing Protection. It runs Internet browsers in a virtual environment. Any malicious file downloaded in this environment is isolated from the real PC thus preventing such files from causing a malware infection.

I have enabled Password Protection to protect unauthorized access to Quick Heal product settings. But now I have forgotten my password and I am not able to access the settings.

Please contact Quick Heal Technical Support at support@quickheal.com.Click here to view Quick Heal Technical Support details.

What is the difference between Browsing and Phishing protection?

Browsing Protection automatically blocks access to websites that are loaded with malware codes and are designed to infected visitors’ machines.

Phishing Protection is a part of Web Security that blocks access to fake and phishing websites designed to steal personal and financial information from users.

How can I set a password to prevent others/children from accessing the parental control settings?

With Password Protection, you can restrict all other users from accessing Quick Heal Total Security so that no unauthorized users can make any changes in the settings.

To configure Password Protection, follow these steps:

On the Quick Heal Total Security Multi-Device Dashboard, click Settings. Password Protection is turned off by default that you can turn on if required.
On the Settings screen, turn Password Protection ON. The password protection screen appears.
Enter password in the New Password text box and then confirm the password by entering it in Retype New Password. If you are setting the password for the first time, then Existing Password is disabled.
To reset your password, click Password Protection.
To save your setting, click Save.

How can I check the sites that children or other users accessed that I have blocked in the settings?

Open Quick Heal Total Security Multi-Device.
On the Quick Heal Total Security Multi-Device Dashboard, click Reports.
On the Reports screen, click Parental Control Reports.

How to use Parental Control?

Parental Control can be used to control the Internet activity of the children or other users. Parents can decide which websites their children should visit and which they should not. Using the Parental Control feature, the parents can restrict categories of websites or block specific websites. The parents can also schedule Internet accessibility for their children.

What is Spam Protection?

With Spam Protection, you can block all unwanted emails such as spam, phishing and porn emails, from reaching into your mailbox. Spam Protection is enabled by default and we recommend you always keep the feature enabled.

How to view Users License details?

Open Quick Heal Total Security and then go to Menu > Quick Heal Total Security > About Quick Heal Total Security. On the About screen, click the View Details button.

How do I get Quick Heal Support?

To get support regarding any technical issues, follow these steps. On the Quick Heal Total Security menu bar, go to Help > Support. Here you can find various means for support.

How to access Quick Heal Total Security Help?

To access the Help option, follow these steps.
On the Quick Heal Total Security menu bar, go to Help > Quick Heal Total Security Help.

What is the use of Scan My Mac?

Scan My Mac is a complete scanning of your system. With Scan My Mac, you can scan the entire machine, files and folders excluding mapped network drives, folders, and files.

If the license is renewed on one device, will it get renewed on all the devices automatically?

No, you need to follow these steps on rest of the devices:

Open QuickHeal Dashboard.
Go to and click Quick Heal Total Security > About Quick Heal Total Security menu, at the top-left corner.
On ‘About Quick Heal Total Security’ window click View Details.
The License Detail window will open. Click update license and then click Continue. Now your license is updated on this device.

Note: Please follow the same procedure on all the respective devices.